Store policies
Store Data Deletion Instructions
Use this page to request deletion of your Grey TechStore customer account and personal information. This page applies to store services and is separate from Grey InfoTech’s main website.
Public data deletion instructionsHow to request deletion
- Email hello@greyinfotech.com.ng with the subject Grey TechStore data deletion request.
- Send the request from the email address associated with your store account. If you cannot access that address, explain this in your message so our team can provide an alternative verification process.
- Tell us that you want your Grey TechStore account and associated personal information deleted. You may include your name, account email, and order reference to help us locate the right records.
- If you use Clerk authentication, you may also review or delete your identity in Clerk. Changes in Clerk do not themselves delete information already held by Grey TechStore.
- We will verify that you control the account or are authorized to make the request, then assess and process it under applicable law. We may contact you if we need additional information to verify or clarify the request.
Please do not include your password, full payment-card number, card security code, or one-time passcode in a deletion request.
Email a deletion requestWhat may be deleted
Depending on the request and applicable law, we may delete or de-identify your store account profile, contact and delivery details, Clerk account link, and other personal information that we no longer need to retain.
Records we may need to retain
A deletion request does not necessarily remove every record immediately. We may retain limited order, payment, tax, fraud-prevention, dispute, or accounting records for as long as required or permitted by law, and to establish or defend legal claims. Where appropriate, retained records will be restricted from ordinary use or de-identified when they are no longer needed to identify you.
Deleting a store account does not cancel an order or automatically request a refund. If you have an active order, contact us with its reference so we can explain how deletion may affect account access and order support.
Requests submitted through social platforms
If you registered or signed in using a third-party identity provider through Clerk, include the email address associated with your Grey TechStore account. Removing Grey TechStore from a provider’s connected-app settings does not automatically delete records already held by the store; use the request process on this page.
Related store notices
Read our Store Privacy Policy for details about information we collect, how it is used, and your privacy choices. For account and order terms, see the Store Terms of Service.