Order information
Returns & refunds
If something is wrong with an order, we’ll help you understand the next steps for your specific purchase.
Contact the store promptly
For a paid order, a return request, or an item that is damaged, incorrect, incomplete, or materially different from its listing, contact support with your order reference and a clear description.
Follow the order-specific guidance
Our team will explain the applicable process, including any inspection or return steps. Keep the item and packaging where reasonably possible while the issue is reviewed.
Refunds when due
Where a refund is due, it is generally returned through the original payment method where practicable. Processing time can depend on the payment provider or financial institution.
Your rights still apply
Return eligibility and remedies depend on the order, product-specific terms, and applicable consumer law. Nothing in this guide limits rights or remedies that the law requires.